Grrrrinsurersgrrr
Aug. 3rd, 2015 03:16 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
Me to insurance firm A: have you now got Important Supporting Document #1, which was posted to you over a week ago, but which hadn't turned up according to Letter of Wednesday last, which reached us on Saturday? Or should I get it re-sent?
Insurance firm: No, but we're actually Firm B, acting on behalf of Firm A, and any post to their address which they forward us can take a few days to get here.
Me (thinks, but didn't actually say) Well in that case, why do you say that we have to provide the information requested within 7 days in your letter which took 3 days to reach us?
I've asked the people who sent Important Supporting Document #1 to fax a copy straight to B.
Grrrrr.
Insurance firm: No, but we're actually Firm B, acting on behalf of Firm A, and any post to their address which they forward us can take a few days to get here.
Me (thinks, but didn't actually say) Well in that case, why do you say that we have to provide the information requested within 7 days in your letter which took 3 days to reach us?
I've asked the people who sent Important Supporting Document #1 to fax a copy straight to B.
Grrrrr.
no subject
Date: 2015-08-03 02:49 pm (UTC)I am currently inclined to thump someone. Would you like to accidentally give me their address? ;)
no subject
Date: 2015-08-03 04:22 pm (UTC)no subject
Date: 2015-08-04 03:31 am (UTC)Which is pretty well standard operating procedure for insurance companies, from what I can see. :(