adaeze: (Puffin)
[personal profile] adaeze
My mother's house got burgled a few weeks ago, while she was staying with us. The burglars damaged one of the back doors in the process, and my mother has already accepted a quote for replacing both that and the other two back doors with new ones, much stronger and with better locks. Because of the age and style of the old doors, new ones will be not only more secure but also cheaper.

The insurance, however, are insisting that (while they are happy to make a cash settlement towards the cost of new doors) they have to have a quote for like-for-like repairs. Even though this is more expensive than the work my mother actually wants done. We therefore need to get *another* quote, for work we do not want done.

When I pointed out that builders are unlikely to want to spend time drawing up a quote for a job we have no intention of giving them, the insurers suggested that I didn't point out that little detail.

In other words, the insurers are actively telling me to be dishonest while making the claim. And they're saying this knowing that such dishonesty is going to lead to a bigger claim.

I just can't get my head round it!
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