adaeze: (Angry Duck)
[personal profile] adaeze
Me to insurance firm A: have you now got Important Supporting Document #1, which was posted to you over a week ago, but which hadn't turned up according to Letter of Wednesday last, which reached us on Saturday? Or should I get it re-sent?

Insurance firm: No, but we're actually Firm B, acting on behalf of Firm A, and any post to their address which they forward us can take a few days to get here.

Me (thinks, but didn't actually say) Well in that case, why do you say that we have to provide the information requested within 7 days in your letter which took 3 days to reach us?

I've asked the people who sent Important Supporting Document #1 to fax a copy straight to B.

Grrrrr.

Date: 2015-08-03 02:49 pm (UTC)
From: [identity profile] gayalondiel.livejournal.com

I am currently inclined to thump someone. Would you like to accidentally give me their address? ;)

Date: 2015-08-03 04:22 pm (UTC)
ext_90289: (Angry Duck)
From: [identity profile] adaese.livejournal.com
If Wellinghall's impressive list of "buzzwordy things to say at them next time I'm on the phone" doesn't produce results, I might just get a posse organised.

Date: 2015-08-04 03:31 am (UTC)
From: [identity profile] heliopausa.livejournal.com
Enraging!
Which is pretty well standard operating procedure for insurance companies, from what I can see. :(

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